1. Eligibility for Returns
1.1 Returns are accepted only in these cases:
- Transit Damage: The product arrives broken or damaged due to shipping.
- Manufacturing Defect: A clear functional or structural defect (e.g., cracks, deep chips, severe deformity) that is not part of the handcrafted nature of the product.
Handcrafted variation disclaimer: Many Harmiche products are handmade. Minor variations in glaze, texture, brush marks, colour tones, dimensions, and finish are inherent to the artisanal process and do not qualify as defects. Small pinholes or micro-pores may occur naturally during firing and are a normal characteristic of handmade ceramics. Pinholes will not be eligible for return unless they are significant, as determined by Harmiche upon inspection.
1.2 Returns are not accepted for:
- Products damaged due to mishandling, improper cleaning, or any cause after delivery.
- Products showing signs of use, wear, scratches, stains, or alterations.
- Preference-based returns — including "did not like the finish/colour/texture/size" or differences arising from screen or lighting conditions.
- Customised, made-to-order, personalised, or special-request orders.
1.3 Return conditions & documentation:
- Products must be returned unused, in original packaging, with all tags, accessories, free gifts (if any), and the original invoice.
- Claims for transit damage or defect must be reported within 48 hours of delivery, with clear photos and an unboxing video.
- Harmiche reserves the right to inspect and approve the return. If the product does not meet eligibility criteria, the return may be declined.
2. Timeframe for Returns
Customers must raise a return request within 7 days of receiving the product. Requests after this period will not be considered.
To initiate a return, contact us via email at care@harmiche.com or WhatsApp at +91-9811169796 with your order details and photographs of the product and packaging.
3. Exchange Policy
Exchanges are allowed only in the following cases:
- If the product is damaged or defective upon receipt.
- If the wrong product is delivered.
Harmiche will ship the replacement product free of charge, subject to stock availability. If the product is no longer available, a refund will be processed.
4. Refund Policy
Refunds are processed only for:
- Damaged or defective products when a replacement is not feasible.
- Orders cancelled by Harmiche due to unforeseen circumstances.
Refunds are issued to the original payment method within 10–15 business days of approval. In cases where a return is approved but a replacement is not requested, the refund amount will exclude shipping fees.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift cards.
- Sale items or discounted products.
- Products purchased from third-party sellers or platforms.
6. Return Shipping
- Customers must ensure the product is securely packed for return shipping. Harmiche is not responsible for damage during return transit due to improper packaging.
- For returns due to damage or defect, Harmiche will arrange pickup at no additional cost.
- For non-defective returns (if permitted), customers bear the shipping charges.
7. Cancellations
Orders can be cancelled within 4 hours of placement by emailing care@harmiche.com. Once an order is dispatched, it cannot be cancelled. Refusing delivery or repeated failed delivery attempts will not result in a refund.
Need to raise a return request?
Contact us within 48 hours of delivery with your photos and order details.
Email us
