Returns + Exchanges

1. Eligibility for Returns

1.1 Returns are accepted only under the following conditions:

• The product received is damaged during transit.
• The product is defective or does not match the order specifications.

1.2 Returns are not accepted in the following cases:

• Products damaged due to mishandling after delivery.
• Products showing signs of wear and tear due to usage.
• Custom or personalized orders that are made specifically for the customer.

1.3 Products must be returned in their original packaging with all tags and invoices intact.

2. Timeframe for Returns

2.1 Customers must raise a return request within 48 hours of receiving the product. Requests made after this period will not be considered.

2.2 To initiate a return, please contact us via email at care@harmiche.com or WhatsApp us at +91-9811169796 with:

Order details.

Photographs of the product and packaging showing the damage or defect.

3. Exchange Policy

3.1 Exchanges are allowed only in the following cases:

• If the product is damaged or defective upon receipt.
• If the wrong product is delivered.

3.2 Harmiche will ship the replacement product free of charge, subject to stock availability. If the product is no longer available, a refund will be processed.

4. Refund Policy

4.1 Refunds are processed only for:

• Damaged or defective products when a replacement is not feasible.
• Orders canceled by Harmiche due to unforeseen circumstances.

4.2 Refunds will be issued to the original payment method within 10-15 business days of approval.

4.3 In cases where a return is approved but a replacement is not requested, the refund amount will exclude shipping fees.

5. Non-Returnable Items

5.1 The following items cannot be returned or exchanged:

• Gift cards.
• Sale items or discounted products.
• Products purchased from third-party sellers or platforms.

6. Return Shipping

6.1 Customers must ensure that the product is securely packed for return shipping. Harmiche is not responsible for any damage incurred during return transit due to improper packaging.

6.2 In case of a return due to damage or defect, Harmiche will arrange a pickup at no additional cost.

6.3 For non-defective returns (if permitted), customers will bear the shipping charges.

7. Cancellations

7.1 Orders can be canceled within 4 hours of placement by contacting us at care@harmiche.com. Beyond this period, cancellations may not be accepted if the order has already been processed.

7.2 Harmiche reserves the right to cancel any order due to unforeseen circumstances, in which case a full refund will be issued.

8. Contact Information

For any queries related to returns or exchanges, you can reach out to us at:

Email: care@harmiche.com

Phone/WhatsApp: +91-9811169796

9. Final Terms

9.1 Harmiche reserves the right to deny a return or exchange if the product does not meet the conditions outlined in this policy.

9.2 This policy is subject to updates or changes at the sole discretion of Harmiche. We recommend reviewing it periodically.